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Privacy policy

Privacy policy

Style en Tête is committed to protecting the privacy of its customers. We post this privacy policy out of respect for your privacy. Here is the personal information we collect, how and why we process it, and the options you have regarding our use of your personal information.

If you have any questions after reading this, please contact us at info@mictxtm.cluster031.hosting.ovh.net

Information Collection

Type of Personal Information:

According to the law, “Personal Information” is any information that relates to a
individual and allows that person to be identified. This means that your email address, home address, phone number, username, profile pictures, personal preferences, shopping habits, financial information, social information, IP address, MAC address of your mobile device and cookies are all personal information that may be collected.

When you share this information with us, you consent to Style en Tête’s use and analysis of this information.

Use of the information

You are free to choose, at any time, not to receive our promotional communications by clicking on the “Unsubscribe” button or by contacting us. We may also contact you with this information, if necessary. We may also use this information for statistical purposes, market research

Terms and Conditions

By browsing or purchasing on the Style en Tête boutique, you agree to the following contract. If you do not agree with the following, you must stop using the site immediately. Please read the terms and conditions below.

Contract of use

The transactional site that is Style en Tête is a distributor of products provided by several companies. By using the site, the user unconditionally declares to have read, understood and adhered to the company and site use policies. These terms and conditions may change at our discretion at any time without notice. All orders and purchases made on this site are also governed by these terms and conditions. Style en Tête reserves the right to change or update these terms and conditions at any time at its discretion. It is the user’s responsibility to consult this page before making a purchase or using the site.

Confidentiality of personal information

Style en Tête is committed to respect the confidentiality of your personal information. The information collected could include your name, address, email, phone number, purchase history, date of birth, payment method and any other information required during the online or at the salon purchase process. By using the site, you agree to allow us to combine the information we receive online and offline. When you purchase on the Style en Tête site, you have the option of creating an account in order to keep a record of your purchases and to save your information. The user of this account is then entirely responsible for not divulging this information to anyone. Any activity reported to this account will be the responsibility of the registered user. At any time, you will have and can have access to the information provided. You may also make corrections, changes and/or request that this information no longer be used by contacting us by email at info@mictxtm.cluster031.hosting.ovh.net.

Use of Information

The information collected on our customers and users will be used to follow up on your order, for statistical purposes, to keep you informed of special offers or to contact you in case of need regarding an order Style en Tête may use cookies and web beacons to collect the information described above.

Prices

All prices displayed on the Style en Tête website are quoted in Canadian dollars (CAD). The sales prices displayed may be modified by Style en Tête at any time without notice. These prices do not include shipping fees or provincial and federal taxes. These fees will be indicated before the buyer places the order. Once the order is placed, no price changes can or will be made. Once the order is validated, it will not be possible to modify it.

The products sold on the Style en Tête website comply with the legislation of the country of origin of the products. Style en Tête cannot guarantee that the information on the packaging of the products sold is translated into all the languages of their customers. If you have any questions about the products and their use, we invite you to contact us at info@mictxtm.cluster031.hosting.ovh.net.

Availability and special offers

The special offers presented on the Style en Tête website are only valid as long as they are announced on the site and within the limits of available stocks. In the event of total or partial unavailability of products after confirmation of the order, the buyer will be promptly informed by e-mail, has for the complete or partial cancellation and / or modification of his order.

The reasons for which an order could be cancelled are: unavailability of a product, detection of risk of fraud in the buyer, error in the order and order made for resale. In case of cancellation of the order, Style en Tête commits to cancel the transaction on the buyer’s bank account. The amount debited will be refunded as soon as possible. The customer service department will contact the buyer to inform of the reasons for the cancellation of the order. We remind you that purchases made on the site are reserved for private customers, not professionals, for their own use.

Order

We always advise to keep all traces of e-mails or invoices relating to the purchase made on the site or in the salon until the validation and receipt of your order. In the event that an error has occurred in the preparation, selection or packaging of your order, please contact us as soon as possible by email at info@mictxtm.cluster031.hosting.ovh.net with a photo proof of the products received *unpacked* and your detailed order receipt. We will then take the necessary steps to rectify the situation.

Delivery

Style en Tête offers home delivery in Canada only. We ship orders as quickly as possible in the order in which they were created. Our goal is to deliver an order within 5 to 7 business days of confirmation. Deliveries to remote areas may take a few extra days. Please note that deliveries may be delayed due to unforeseen circumstances. Shipping charges applied may depend on the address where the order is received.

Returns

Style en Tête does not accept any returns or exchanges of merchandise/products or services received at the salon and in delivery.

If you are not completely satisfied with your purchase, please contact us at info@mictxtm.cluster031.hosting.ovh.net. In the exceptional case that an exchange or return is authorized (at the discretion of the merchant only) and is caused by an error for which the customer is responsible, a 10% fee will be retained or charged. Shipping costs are not refundable. Please note that the cost of returning the merchandise by mail will also be charged to the customer.

Copyrights                             

All text, graphics, logos, typography, buttons, images are and will remain the exclusive property of Style en Tête or the relevant intellectual property rights holder and are protected by international copyright law. All other trademarks appearing on the site are the property of their respective owners and affiliates of Style en Tête.

Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, or any other content of the site for any reason and on any medium whatsoever, is strictly prohibited.

Disclaimer of Liability

Limitation of liability Style en Tête 

Visitors to the site agree that their use of, and reliance on, any advice or information obtained on or through the site is at their own risk. The site is provided “as is” and “as available at the time of use” without representations or warranties of any kind, express or implied. Without limiting the foregoing and to the fullest extent permitted by applicable law, we, including our suppliers and employees, disclaim all warranties and representations, express or implied, including, but not limited to, any warranties regarding the availability, accuracy, adequacy, reliability, timeliness of the content of the Site.

This disclaimer applies to any damages resulting from any failure, error, omission or deletion of information.

We do not warrant or make any representations regarding the use or the results of the use of the materials in the site. You (and not us or any of our affiliated suppliers) assume the entire cost of all necessary servicing, repair or correction.

Although Style en Tête takes all necessary and appropriate measures to ensure the accuracy of the information found on our Web site, we do not guarantee that the information contained therein is current, accurate or free of human error, technological error, typographical error, inaccuracy or omission, some of which may be related to pricing, promotions, use, ingredients and results. Style en Tête therefore assumes no responsibility for any of the errors or omissions mentioned above that may appear in the textual content of our Web site. We reserve the right, at any time, to correct any errors, inaccuracies or omissions when noticed or reported, without prior notice.

As mentioned in our general and return policies, Style en Tête does not accept any returns or exchanges on merchandise purchased on the web or at the show, whether new or used, the merchandise purchased constitutes a final sale. We do not make any price adjustment when an item purchased prior to the price adjustment.

Shipping and Returns

Shipping

We offer shipping anywhere in Canada. All orders are processed during our business hours. Once the carrier is in position of the package it is delivered within 7 business days.

You will receive a shipment confirmation email with your tracking number so that you can follow the progress of your order from the carrier’s website.

If your package takes longer than usual to arrive, if the address given is wrong or whatever the problem is, we invite you to contact Canada Post directly in order to resolve the situation efficiently. We also invite you to write to us to let us know about the situation so that we can also follow up and ensure that everything is in place for you to have the best possible experience.

Returns

No returns or exchanges of merchandise/products or services received at the salon and on delivery.

No returns or exchanges are possible on merchandise purchased online or in salon or on treatments received. No refunds or price adjustments will be possible during sales such as Hot Friday, Cyber Monday, Boxing Day or any other momentarily available promotions.

If you are not completely satisfied with your purchase, please contact us at info@mictxtm.cluster031.hosting.ovh.net. In the exceptional case that an exchange or return is authorized (at the discretion of the merchant only) and is caused by an error for which the customer is responsible, a 10% fee will be retained or charged. Shipping costs are not refundable. Signed books are non-refundable. Please note that the customer will also be charged the cost of returning the merchandise by mail.

Eligibility Criteria:

You must provide proof of purchase.

You must contact us to submit your exchange request within 10 business days* of the purchase date.

*For gift purchases made between December 1 and 24, you must contact us by January 15 to be eligible for an exchange.

Exchange Fees:

Exchanges are free of charge when it is an abnormal defect or an ordering error on our part.

Please note that no exchanges can be made in a salon. For more information, contact us at info@mictxtm.cluster031.hosting.ovh.net.

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