Book your appointment here

PROFESSIONAL TRAINING: AN UNDENIABLE ASSET

Improving your business structure, thus your customer service, is always a very valuable asset for your professional success.

As a L’Oréal ambassador, teacher at the Service and Retail Academy and owner of Style en Tête Salon-Spa, Marie-Josée has expanded her knowledge in the education and customer experience areas. As of today, she avails other company owners and staff of her customer service and business management skills by going from one salon to the other and providing training and tools.

Formation pour salons de coiffure | Expérience client

VARIOUS COURSES MATCHING YOUR NEEDS

CUSTOMER EXPERIENCE

From the second your client contacts you until he or she arrives at your salon, enjoys the shampoo bar, sits on the hairstyling chair, and even once that person leaves your salon, every moment counts.

CONSULTATION

With a complete consultation, you will be able to develop and implement a concrete business plan. We will guide you in achieving profit margins, setting your service prices, and understanding your numbers.

HR MANAGEMENT

Business management is nothing but easy. We will help you implement an effective staff structure, as well as identify the best ways to retain your people by increasing their motivation.

Contact Us

A PATH LEADING TO UNIQUE SALON EXPERIENCE

Salon de coiffure | Service à la clientèle | Rendez-vous

1

RECEPTION

The reception is the first thing your clients see of your company. It reflects the atmosphere, the style and, most of all, the service you provide.

Service and Retail Academy | Training for Hair Salon

2

CONSULTATION

Understanding your clients’ needs by asking the right questions is key to ensure perfectly adapted service.

Produits Kérastase | Boutique Style en Tête | Haute qualité

3

SHAMPOO BAR

The shampoo bar is more than a washing station. It is a relaxation experience in itself, a well-deserved break.

Style en Tête | Salon de coiffure | Expérience sensorielle

4

SERVICE AREA

If your clients need to wait between two treatments, the waiting area must feel inviting and pleasant, and perfectly adapted to each client.

Coiffure de soirée | Tendances en coiffure | Coaching beauté

5

RESULT

The final result is obviously most crucial. Your team must have the skills to master various techniques for a complete service offer.

Salon-spa | Soins capillaires et esthétiques | Kérastase

6

CARE & RECOMMENDATIONS

The salon experience goes way beyond your client s’ physical presence. It is important to give them the opportunity to continue their care at home.

Salle d'attente | Boutique | Produits pour les cheveux

7

APPOINTMENT & FOLLOW-UP

Even if the care is completed, a follow-up is key to customer loyalty.

MARIE JOSÉE, YOUR BUSINESS COACH

Marie Josée is convinced that every business has the ability to transform the hairstyling industry and customer experience, one appointment at a time. She adapts her approach to every owner and every company’s unique situation with the aim of helping you reach new destinations.
Meet our team

Hair Treatment | Relaxing shampoo | Head massage

NEW TRENDS BY FIGURES OF DISTINCTION

Proprietaire Style En Tete

A SPECIAL CARE FOR A LOYAL CLIENTELE

Winning your customers’ loyalty goes beyond good service. You must be the best company and the best entrepreneur. That is when Marie Josée walks in as a business coach, to help you make the right decisions and transform your business into the successful beauty destination every client is looking for.

bar-shampoing-experience-salon-clientele
Barber Lounge | Trending Haircut for men | Business Coach

7 STEPS TO A BEAUTY COACHING SESSION

1. PREPARE

Your work environment must be A1, and your state of mind, completely free and ready to create a unique bond with your next customer.

2. WELCOME

The initial contact is key to gain your customers’ trust. Take the time to smile and introduce yourself to every client.

3. IDENTIFY EXPECTATIONS

Your clients’ satisfaction relies on your ability to identify their expectations. To do so, ask the right questions, and above all, listen to the answers.

4. PROVIDE EXPERT ADVICE

Your team is the expert in the industry, and your clients want to feel it. Share useful tips and provide advice tailored to your customers’ needs.

5. DEAL WITH OBJECTIONS

If your clients are not 100% satisfied with the suggested service, make sure to listen to their concerns and reassure them.

6. AGREE ON SERVICE

Guide your customers through their decision-making process and make sure they are completely on board with the service you suggest.

7. CONFIRM

The ultimate beauty experience can begin once your trusted bond has been set with your customer. This is where everything starts.

80 %

of companies think they offer good service

8 %

of customers only actually agree

95 %

of unsatisfied customers share their experience

OUTDOING OURSELVES TO HELP YOU FEEL GOOD

Discover our salon
Groupe de masques 18
Bar à shampoing | Expérience en salon | Espace de travail

TWO WAYS, ONE RESULT

You are the core of our training classes. Whether you want them to be given in person on your business premises or if a videoconference better suits your needs, be sure to get a complete and perfectly customized training.

Contact Us

IN PERSON

Marie Josée can go to your business place for both the training sessions and the follow-up meetings.

  • 2 follow-ups per month
  • 4 meetings in person
  • Up to 6-person group

BY VIDEO

The coaching experience can also be provided through videoconference. We simply plan our virtual meetings, according to your availability, for an effective remote training.

  • 2 follow-ups per month
  • 4 meetings in person
  • Up to 6-person group
0
    Your cart
    Your cart is emptyReturn to Shop