PROFESSIONAL TRAINING: AN UNDENIABLE ASSET
Improving your business structure, thus your customer service, is always a very valuable asset for your professional success.
As a L’Oréal ambassador, teacher at the Service and Retail Academy and owner of Style en Tête Salon-Spa, Marie-Josée has expanded her knowledge in the education and customer experience areas. As of today, she avails other company owners and staff of her customer service and business management skills by going from one salon to the other and providing training and tools.
VARIOUS COURSES MATCHING YOUR NEEDS
CUSTOMER EXPERIENCE
From the second your client contacts you until he or she arrives at your salon, enjoys the shampoo bar, sits on the hairstyling chair, and even once that person leaves your salon, every moment counts.
CONSULTATION
With a complete consultation, you will be able to develop and implement a concrete business plan. We will guide you in achieving profit margins, setting your service prices, and understanding your numbers.
HR MANAGEMENT
Business management is nothing but easy. We will help you implement an effective staff structure, as well as identify the best ways to retain your people by increasing their motivation.
A PATH LEADING TO UNIQUE SALON EXPERIENCE
1
RECEPTION
The reception is the first thing your clients see of your company. It reflects the atmosphere, the style and, most of all, the service you provide.
2
CONSULTATION
Understanding your clients’ needs by asking the right questions is key to ensure perfectly adapted service.
3
SHAMPOO BAR
The shampoo bar is more than a washing station. It is a relaxation experience in itself, a well-deserved break.
4
SERVICE AREA
If your clients need to wait between two treatments, the waiting area must feel inviting and pleasant, and perfectly adapted to each client.
5
RESULT
The final result is obviously most crucial. Your team must have the skills to master various techniques for a complete service offer.
6
CARE & RECOMMENDATIONS
The salon experience goes way beyond your client s’ physical presence. It is important to give them the opportunity to continue their care at home.
7
APPOINTMENT & FOLLOW-UP
Even if the care is completed, a follow-up is key to customer loyalty.
MARIE JOSÉE, YOUR BUSINESS COACH
Marie Josée is convinced that every business has the ability to transform the hairstyling industry and customer experience, one appointment at a time. She adapts her approach to every owner and every company’s unique situation with the aim of helping you reach new destinations.
Meet our team
NEW TRENDS BY FIGURES OF DISTINCTION
A SPECIAL CARE FOR A LOYAL CLIENTELE
Winning your customers’ loyalty goes beyond good service. You must be the best company and the best entrepreneur. That is when Marie Josée walks in as a business coach, to help you make the right decisions and transform your business into the successful beauty destination every client is looking for.
7 STEPS TO A BEAUTY COACHING SESSION
1. PREPARE
Your work environment must be A1, and your state of mind, completely free and ready to create a unique bond with your next customer.
2. WELCOME
The initial contact is key to gain your customers’ trust. Take the time to smile and introduce yourself to every client.
3. IDENTIFY EXPECTATIONS
Your clients’ satisfaction relies on your ability to identify their expectations. To do so, ask the right questions, and above all, listen to the answers.
4. PROVIDE EXPERT ADVICE
Your team is the expert in the industry, and your clients want to feel it. Share useful tips and provide advice tailored to your customers’ needs.
5. DEAL WITH OBJECTIONS
If your clients are not 100% satisfied with the suggested service, make sure to listen to their concerns and reassure them.
6. AGREE ON SERVICE
Guide your customers through their decision-making process and make sure they are completely on board with the service you suggest.
7. CONFIRM
The ultimate beauty experience can begin once your trusted bond has been set with your customer. This is where everything starts.
of companies think they offer good service
of customers only actually agree
of unsatisfied customers share their experience
OUTDOING OURSELVES TO HELP YOU FEEL GOOD
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TWO WAYS, ONE RESULT
You are the core of our training classes. Whether you want them to be given in person on your business premises or if a videoconference better suits your needs, be sure to get a complete and perfectly customized training.
IN PERSON
Marie Josée can go to your business place for both the training sessions and the follow-up meetings.
- 2 follow-ups per month
- 4 meetings in person
- Up to 6-person group
BY VIDEO
The coaching experience can also be provided through videoconference. We simply plan our virtual meetings, according to your availability, for an effective remote training.
- 2 follow-ups per month
- 4 meetings in person
- Up to 6-person group